Warranty Terms

This Computer Exchange Re-seller warranty (hereafter referred to as the “Warranty”) is granted by Computer Exchange Nw Ltd. (hereafter referred to as “C.E”) to the purchaser (hereafter referred to as “You”) of the Computer Product (hereafter referred to as the “Product”). This warranty card is subject to the following terms and conditions. C.E Service and repair centers will provide the services covered under this Warranty. Warranty period of the Product: This warranty applies for the period defined on the original sale receipt or “Listing”. Listing is defined as any sale document physical or digital pertaining to the product. For Example: Ebay Listing, website or in store purchase documentation.

For Example warranties may be stated as 3 Months, 12 months 24 months or 1 Year, 2 Years etc on a website or Ebay listing and this will differ by product. Product (“Warranty Period”). For example: 12 months, 24 months from the date the Product was first purchased by an end-customer (“Date Of Purchase”). If proof of purchase cannot be provided, the manufacture date as recorded by C.E will be deemed to be the start of Warranty It is the responsibility of you, the purchaser to keep receipts and proof of warranty period.

Warranty will only cover defects which are not explicitly stated in original purchase listing. Graded refurbished items may have defects. Any hardware defects, damaged ports, defects to screens, keyboards, other hardware issues etc. It is the responsibility of C.E to provide evidence that such defects were stated in original listing and therefore will not be covered by the warranty terms.

Purchase. Statutory Guarantees This warranty is given independently of any statutory warranty that may apply in the country of purchase and does not affect or limit such statutory warranty in any manner whatsoever. 1. General C.E warrants the Product to be free from defects in workmanship and materials for the Warranty Period. The Warranty does not cover bundled accessories, which were delivered together with the Product such as: cables, bag, mouse etc. If the Product fails during normal and proper use within the Warranty Period, C.E will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.

This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-Manufacturer approved modifications to the product, any software programs, normal wear and tear or any other event, act, default or omission outside C.E’ control. All components that an C.E Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period, whichever is applicable. The Repair Center may recover the originally configured operation system bundled with the Product. C.E will not restore or transfer any data or software from the Product’s original storage media.

If the Product is repaired, all user generated data may be permanently deleted. If the Product is under Warranty, You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of C.E. 2. Software Support Any software delivered with the Product is provided “as-is”. C.E does not guarantee uninterrupted or error-free operation of any software provided with the Product. This warranty covers the hardware of the Product. C.E will provide technical support for the Product’s preinstalled software only when it concerns the proper functioning of the hardware.

For other problems with the software, we advise You to review the user manuals, the original manufacturers support web site and/or other online resources. Third party software may require support from the respective vendors.

3. TFT LCD defect policy Despite the highest possible standards, the intricate manufacturing of thin film transistor (TFT) liquid crystal display (LCD) screens may still produce slight visual imperfections. These visual imperfections do not impair the performance of Your Product. Please note that warranty will not be provided for screens with existing defects mentioned in original listing. These defects include but are not limited to scratches, dead pixels, pressure marks, colour defects.

However, C.E will provide the Warranty service for Your C.E Product’s TFT LCD screen only if there are at least: • 3 bright pixels or 5 dark pixels or 8 bright and/or dark pixels in total; or • 3 bright and/or dark pixels within an area 15 mm in diameter. (Please note: A bright pixel is a white or sub-pixel that is always on under BLACK pattern. A dark pixel is a black or sub-pixel that is always off under patterns excluding black.) The inspection conditions are: • Not less than 30cm distance, in a straight line, between TFT screen and inspector • Room temperature between 20-40° C • Lighting is between 300 and 500 lux

4. Customer responsibility When using the Product • Read the user manual first and use the Product only according to the user manual. • Do not leave the Product connected to the power supply once it is fully charged and not turned on. Some electrical items are not designed to be left connected to the power supply for extended periods of time. • Periodically back up your data stored on the Product. • Keep the original packaging.

In case the Product needs to be returned for repair, original packaging provides a better protection for the Product during transportation. • Please check the manual and the original manufacturers support website for troubleshooting solutions, before contacting the customer service.

• If the Product is designed with the TPM (Trusted Platform Module) function, keep the embedded security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible for C.E to reset the embedded security chip pre- boot password. If the password is lost, the Product can only be repaired by replacing the entire motherboard, which is not covered under the Warranty.) When contacting C.E Customer Service • Before contacting C.E technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model name and proof of purchase.

• You may be requested by C.E to perform some of the Product’s troubleshooting tasks or actions, which may include the following:

• Restoring the Product’s operating system, factory-installed drivers, and applications to the factory default settings.

• Installing updates, patches or service packs.

• Running diagnostic tools and programs on the Product.

• Allowing the C.E technical support agent to access the Product with remote diagnostic tools (when available).

• Performing other reasonable activities requested by C.E, which will assist in identifying or resolving the problems.

• If the problem is not solved remotely, you will have to return the Product to a C.E Repair Center (this process is called “RMA”). C.E will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes.

• Enclose a copy of this RMA number including a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: C.E reserves the right to request the original documents.) If you do not provide the requested documents for warranty validation then the purchase date of the Product as recorded by C.E will be deemed to be the start of Warranty Period.

• Ensure that you have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. You agree that C.E may delete any data, software, or programs installed on the Product without restoring them. C.E shall not be held liable for the permanent loss, damage, or misuse of your data.

• Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements:

• Use a rigid box with flaps intact

• Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable • Wrap all items separately

• Use adequate cushioning material

• Use strong tape designed for shipping

• Do not use string or paper over-wrap

• Use a single address label that has clear, complete delivery and return information

• Place a duplicate address label inside the package

• Please do not send in anything but the Product itself unless specifically requested by C.E.

Please remove any accessories as well as any removable storage devices such as memory cards, discs, flash drives, from the Product. C.E shall have no liability for the loss, damage or destruction of accessories or removable storage devices, unless they are caused by willful or gross negligent acts by C.E.

• Remove or provide any password that You assigned to the Product. If access to the Product is blocked by passwords, then C.E may not detect and repair all failures of the Product.

• If the Product is designed with the TPM (Trusted Platform Module) function, provide the embedded security chip pre-boot password. 5. RMA methods If RMA is necessary, you have to deliver your product to the nearest C.E Repair Center. C.E may, in its sole discretion, simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it or through a free pick-up and delivery service.

6. Exclusions from this limited Warranty Service C.E does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It does not apply to software issues or customer induced damages or circumstances such as but not limited to:

(a) The Product has been tampered with, repaired and/or modified by non- authorized personnel;

(b) The serial number of the Product, components or accessories has been altered, cancelled or removed;

(c) The warranty seals have been broken or altered;

(d) Obsolescence;

(e) Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration;

(f) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions;

(g) Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.;

(h) Damage to the Product caused by an external electrical fault or any accident;

(i) Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual;

(j) Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement;

(k) Unusability due to forgotten or lost security passwords;

(l) Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation;

(m) Fraud, theft, unexplained disappearance, or willful act;

(n) Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a utility that will unlock your Product's boot loader but will render the Product's warranty null and void. Except as provided in this warranty and to the maximum extent permitted by law, C.E is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property, any costs of recovering or reproducing any data stored on or used with the Product.

The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions by C.E. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdiction is governing this Warranty the above limitations do not apply to you.

7. Privacy You agree and understand that it is necessary for C.E to collect, transfer, and process personal data in order to facilitate the requested service; and that for this purpose Your data may be transferred to and processed in any country where C.E or its affiliated companies maintains offices. However, C.E will use and protect Your personal data at any time subject to the C.E Privacy Policy.

8. Out-of-Warranty cases Returning the Product to the C.E Repair Center during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving Your Product, C.E reserves the right to check the validity of Your Warranty and Your request for Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause 6 apply, Your request will be deemed out of warranty (“OOW”). If Your service request is OOW, a Service Charge List with an offer for repair will be provided to You, which You may accept or reject. If You accept the repair we will provide You with an invoice for the repair labor, spare parts and other costs stated in the Service Charge List. You must pay the invoice within 4 weeks of the invoice’s date of issue. The repair will only be completed after the invoice is settled. To the extent permitted by law, C.E may charge You a diagnostic fee (including transportation costs if any) of up to £50 if Your service request is OOW and you refuse the repair offer; or if Your Product does not require service.

9. Abandoned Property After Your Product has been repaired, or if You do not agree to the repair offer, C.E will return your Product via the agreed RMA method. If You do not pick up Your Product, or if delivery is not possible at the address provided by You, C.E will send You a notice at the address You provided when requesting the service. If You still failed to pick up the Product within a period of 90 days from sending the notice, C.E reserves the right to claim damages from you, including the cost of storage; to dispose of the product in accordance with the applicable laws and regulations; and any statutory right of lien for unpaid charges. 10. International Warranty and Support This Warranty applies in the country of purchase. C.E reserves the right to interpret the provisions in this C.E Warranty Information. The information in this warranty card may change without prior notice. Please contact C.E Support for current and complete C.E warranty information. C.E contact details This warranty is provided by: Computer Exchange Nw Ltd, 37 Brendjean road, Morecambe La4 5se